travel agency manager
Travel agency managers are in charge of managing employees and activities of a travel agency. They organise, advertise and sell tourist offers and travel deals for specific regions.
Also called: tourism sales manager, travel sales manager, travel call centre manager, tourism agency manager
- 36
- essential skills
- 16
- optional skills
- 8
- related roles
- 1439
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- destination managerWhat changes?17 skills in common
- tourism product managerWhat changes?14 skills in common
- travel agentWhat changes?14 skills in common
- tour operator manager11 skills in common
- tour operator representative9 skills in common
- tour organiser8 skills in common
- travel consultant8 skills in common
- beverages shop manager7 skills in common
Essential skills
36- apply strategic thinking
- build a network of suppliers in tourism
- comply with food safety and hygiene
- conduct search engine optimisation
- coordinate operational activities
- create annual marketing budget
- engage local communities in the management of natural protected areas
- geographical areas relevant to tourism
- handle customer complaints
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- implement strategic planning
- maintain relationship with suppliers
- manage budgets
- manage conservation of natural and cultural heritage
- manage staff
- manage visitor flows in natural protected areas
- maximise sales revenues
- measure customer feedback
- monitor financial accounts
- motivate staff to reach sales targets
- negotiate supplier arrangements
- oversee all travel arrangements
- perform market research
- plan digital marketing
- prepare travel packages
- recruit employees
- seek innovation in current practices
- set up pricing strategies
- supervise crew
- support community-based tourism
- support local tourism
- tourist resources of a destination for further development
- use e-tourism platforms
- use global distribution system
Optional skills
16- augmented reality
- build business relationships
- develop inclusive communication material
- develop working procedures
- ecotourism
- educate on sustainable tourism
- improve customer traveling experiences with augmented reality
- manage distribution channels
- manage online content
- participate in tourism events
- perform services in a flexible manner
- promote the use of sustainable transport
- promote virtual reality travelling experiences
- self-service technologies in tourism
- train employees
- virtual reality
Definition and skills from ESCO, published by the European Commission. Source concept
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