From client relations manager to service manager
13 of the 31 essential skills of a service manager are already essential for a client relations manager — about 42% of the job, before you learn anything new.
These numbers compare two occupations, not you and a job. What you personally already cover depends on what you have actually done.
- 13
- skills carry over
- 18
- would be new
- 42%
- of the target job covered
- 31
- essential skills of a service manager
What a service manager does
Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
What carries over
13 skillsEssential in both jobs. This is the part of the move you have already made.
- build business relationships
- communicate with customers
- corporate social responsibility
- create solutions to problems
- develop professional network
- follow company standards
- guarantee customer satisfaction
- identify customer's needs
- manage customer service
- manage staff
- perform customers’ needs analysis
- product comprehension
- supervise work
What would be new
18 skillsEssential for a service manager and not for a client relations manager. Note that the taxonomy describes activities rather than tools, so some of these may be things you already do under a different name.
- communicate with customer service department
- contact customers
- customer relationship management
- customer service
- data protection
- develop business plans
- handle customer complaints
- inform customers of activity changes
- information confidentiality
- maintain customer service
- maintain professional administration
- maintain relationship with customers
- monitor customer service
- perform customer management
- provide high quality customer service
- respond to customers' inquiries
- sell services
- video conferencing tool
Other moves from client relations manager
2 roles- beauty salon manager13 skills in common
- spa manager12 skills in common
← client relations managerservice manager →The other way round
No account needed to start
How far are you from being a service manager?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.