From service manager to client relations manager
13 of the 28 essential skills of a client relations manager are already essential for a service manager — about 46% of the job, before you learn anything new.
These numbers compare two occupations, not you and a job. What you personally already cover depends on what you have actually done.
- 13
- skills carry over
- 15
- would be new
- 46%
- of the target job covered
- 28
- essential skills of a client relations manager
What a client relations manager does
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
What carries over
13 skillsEssential in both jobs. This is the part of the move you have already made.
- build business relationships
- communicate with customers
- corporate social responsibility
- create solutions to problems
- develop professional network
- follow company standards
- guarantee customer satisfaction
- identify customer's needs
- manage customer service
- manage staff
- perform customers’ needs analysis
- product comprehension
- supervise work
What would be new
15 skillsEssential for a client relations manager and not for a service manager. Note that the taxonomy describes activities rather than tools, so some of these may be things you already do under a different name.
- advise on public relations
- analyse consumer buying trends
- build trust
- business communication
- communication principles
- corporate sustainability
- fix meetings
- identify new business opportunities
- knowledge base
- liaise with managers
- manage accounts
- maximise sales revenues
- public relations
- relationship marketing
- supervise the management of an establishment
Other moves from service manager
2 roles- spa manager14 skills in common
- laundry and dry cleaning manager13 skills in common
← service managerclient relations manager →The other way round
No account needed to start
How far are you from being a client relations manager?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.