customer relationship management
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
Also called: customers relationship management, customer-oriented management, CRM, management of customer relationship
- 31
- occupations list it
- 19
- as essential
- 12
- as useful
Essential for
19- advertising sales agent
- after-sales service technician
- animal facility manager
- beauty salon manager
- call centre manager
- commercial director
- commercial sales representative
- contact centre manager
- contact centre supervisor
- equine yard manager
- garage manager
- interpretation agency manager
- laundry and dry cleaning manager
- livestock advisor
- marketing assistant
- membership manager
- service manager
- spa manager
- translation agency manager
Definition from ESCO, published by the European Commission. Source concept
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