client relations manager
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Also called: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager, customer service manager, CRM manager
- 28
- essential skills
- 32
- optional skills
- 8
- related roles
- 2431
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
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Essential skills
28- advise on public relations
- analyse consumer buying trends
- build business relationships
- build trust
- business communication
- communicate with customers
- communication principles
- corporate social responsibility
- corporate sustainability
- create solutions to problems
- develop professional network
- fix meetings
- follow company standards
- guarantee customer satisfaction
- identify customer's needs
- identify new business opportunities
- knowledge base
- liaise with managers
- manage accounts
- manage customer service
- manage staff
- maximise sales revenues
- perform customers’ needs analysis
- product comprehension
- public relations
- relationship marketing
- supervise the management of an establishment
- supervise work
Optional skills
32- achieve sales targets
- analyse business plans
- analyse business processes
- analyse business requirements
- analyse customer service surveys
- business management principles
- collaborate in the development of marketing strategies
- collect customer data
- communicate with customer service department
- contact customers
- customer relationship management
- customer service
- data protection
- deliver a sales pitch
- handle customer complaints
- implement marketing strategies
- implement sales strategies
- keep records of customer interaction
- make strategic business decisions
- manage contracts
- measure customer feedback
- monitor customer service
- perform business analysis
- perform customer management
- perform market research
- plan health and safety procedures
- plan marketing campaigns
- sales strategies
- study sales levels of products
- supervise sales activities
- teach customer service techniques
- train employees
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