customer contact centre information clerk
Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.
Also called: customer representative, customer contact center information clerk, customer contact clerk, customer helpdesk clerk, client services clerk, customer support officer, customer service clerk, customer information center assistant
- 14
- essential skills
- 18
- optional skills
- 8
- related roles
- 4222
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- after-sales service technician5 skills in common
- commercial sales representative5 skills in common
- technical sales representative in agricultural machinery and equipment5 skills in common
- technical sales representative in chemical products5 skills in common
- technical sales representative in electronic and telecommunications equipment5 skills in common
- technical sales representative in machinery and industrial equipment5 skills in common
- technical sales representative in mining and construction machinery5 skills in common
- technical sales representative in the textile machinery industry5 skills in common
Essential skills
14- answer incoming calls
- characteristics of products
- characteristics of services
- collect customer data
- communicate by telephone
- communicate with customers
- customer insight
- customer service
- establish customer rapport
- guarantee customer satisfaction
- keep records of customer interaction
- perform customer management
- provide customer follow-up
- use databases
Optional skills
18- analyse call performance trends
- assist customers
- call-centre technologies
- carry out active selling
- contact customers
- customer relationship management
- discern written communication
- draft corporate emails
- follow up orders for customers
- handle helpdesk problems
- improve customer interaction
- knowledge base
- measure customer feedback
- notify customers on special offers
- prepare correspondence for customers
- process payments
- provide customers with order information
- provide customers with price information
No account needed to start
How close are you to being a customer contact centre information clerk?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.