after-sales service technician
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Also called: after-sales repair technician, help-desk technician, after-sales team member, after-sales rectification technician, after-sales maintenance technician, field technician, workshop technician, after-sales support technician
- 16
- essential skills
- 13
- optional skills
- 8
- related roles
- 2433
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- commercial sales representativeWhat changes?11 skills in common
- advertising sales agent10 skills in common
- technical sales representative10 skills in common
- technical sales representative in electronic and telecommunications equipmentWhat changes?10 skills in common
- technical sales representative in hardware, plumbing and heating equipment10 skills in common
- technical sales representative in machinery and industrial equipment10 skills in common
- technical sales representative in mining and construction machinery10 skills in common
- technical sales representative in the textile machinery industry10 skills in common
Essential skills
16- advise on merchandise features
- characteristics of products
- characteristics of services
- communicate with customers
- contact customers
- create solutions to problems
- customer relationship management
- customer service
- ensure compliance with legal requirements
- execute after sales activities
- guarantee customer satisfaction
- implement customer follow-up
- implement sales strategies
- maintenance operations
- product comprehension
- provide customer follow-up services
Optional skills
13- address problems critically
- apply technical communication skills
- consumer protection
- electronic and telecommunication equipment
- keep records of customer interaction
- listen actively
- maintain relationship with customers
- manage schedule of tasks
- monitor after sales records
- provide information
- sales activities
- sales strategies
- solve technical problems
No account needed to start
How close are you to being a after-sales service technician?
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