hospitality establishment receptionist
Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
Also called: hotel receptionist, reception worker, reception assistant, reception area clerk, reservations clerk
- 20
- essential skills
- 11
- optional skills
- 8
- related roles
- 4224
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- travel agentWhat changes?12 skills in common
- hotel concierge9 skills in common
- night auditor9 skills in common
- bed and breakfast operator8 skills in common
- camping ground operative8 skills in common
- hotel butler8 skills in common
- head waiter/head waitress7 skills in common
- travel consultant7 skills in common
Essential skills
20- assist at check-in
- assist clients with special needs
- comply with food safety and hygiene
- deal with arrivals in accommodation
- deal with departures in accommodation
- explain features in accommodation venue
- greet guests
- handle customer complaints
- handle financial transactions
- handover the service area
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- maintain customer records
- maintain customer service
- maintain reception area
- maintain relationship with customers
- process booking
- process payments
- provide tourism related information
Optional skills
11Definition and skills from ESCO, published by the European Commission. Source concept
No account needed to start
How close are you to being a hospitality establishment receptionist?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.