head waiter/head waitress
Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food and beverages and supervise financial transactions.
Also called: head waiter, table service manager, waiter service manager, chief waitress, head waitress, chief waiter, front of house manager
- 35
- essential skills
- 10
- optional skills
- 8
- related roles
- 5131
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- restaurant managerWhat changes?17 skills in common
- venue directorWhat changes?14 skills in common
- waiter/waitressWhat changes?11 skills in common
- head chef8 skills in common
- quick service restaurant team leader8 skills in common
- head sommelier7 skills in common
- hospitality establishment receptionist7 skills in common
- laundry and dry cleaning manager7 skills in common
Essential skills
35- advise guests on menus for special events
- apply foreign languages in hospitality
- assist clients with special needs
- assist VIP guests
- attend to detail regarding food and beverages
- brief staff on daily menu
- check dining room cleanliness
- check prices on the menu
- coach employees
- control of expenses
- execute opening and closing procedures
- greet guests
- handle customer complaints
- identify customer's needs
- inspect table settings
- maintain customer service
- maintain relationship with customers
- manage health and safety standards
- manage restaurant service
- manage stock rotation
- maximise sales revenues
- measure customer feedback
- monitor billing procedures
- monitor customer service
- monitor work for special events
- plan menus
- plan shifts of employees
- prepare tableware
- process payments
- quality assurance methodologies
- recruit employees
- store kitchen supplies
- supervise food quality
- supervise the work of staff on different shifts
- train employees
Optional skills
10No account needed to start
How close are you to being a head waiter/head waitress?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.