railway passenger service agent
Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
Also called: railway station customer service representative, customer transit agent, passenger representative, railway customer transit agent, railway customer service agent, railway passenger agent, railway customer service representative, railway transportation service representative
- 23
- essential skills
- 7
- optional skills
- 8
- related roles
- 5112
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- railway sales agent4 skills in common
- service manager4 skills in common
- ship steward/ship stewardess4 skills in common
- youth information worker4 skills in common
- customer service representative3 skills in common
- flight attendant3 skills in common
- spa manager3 skills in common
- technical sales representative in electronic and telecommunications equipment3 skills in common
Essential skills
23- advise customers on the product range of railway companies
- assist passengers
- collect customer data
- communicate with customer service department
- deliver a sales pitch
- deliver outstanding service
- guarantee customer satisfaction
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- interpret customer non-verbal communication
- listen actively
- maintain updated professional knowledge
- manage the customer experience
- meet picking standards
- provide high quality customer service
- provide information on train routes
- provide information to passengers
- react calmly in stressful situations
- relay messages through radio and telephone systems
- represent the company
- think proactively
- write work-related reports
No account needed to start
How close are you to being a railway passenger service agent?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.