crisis helpline operator
Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.
Also called: telephone crisis counselor, crisis hotline operator, distress helpline operator, crisis helpline worker, telephone crisis support, distress hotline operator
- 22
- essential skills
- 15
- optional skills
- 8
- related roles
- 3412
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
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Essential skills
22- accept own accountability
- act discreetly
- adhere to organisational guidelines
- apply organisational techniques
- apply quality standards in social services
- assess social service users' situation
- communicate by telephone
- company policies
- consider social impact of actions on service users
- contribute to protecting individuals from harm
- crisis intervention
- develop professional identity in social work
- have computer literacy
- health care occupation-specific ethics
- listen actively
- maintain privacy of service users
- maintain records of work with service users
- manage social crisis
- protect vulnerable social service users
- provide social guidance over the phone
- relate empathetically
- tolerate stress
Optional skills
15- advise on mental health
- advocate for social service users
- analyse call performance trends
- apply crisis intervention
- communication
- counselling methods
- empower social service users
- help clients cope with grief
- inform on the risks of substance and alcohol abuse
- maintain records of phone calls
- maintain telephony system
- promote human rights
- refer social service users
- strategies for handling cases of elder abuse
- use computer telephony integration
No account needed to start
How close are you to being a crisis helpline operator?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.