From contact centre supervisor to call centre supervisor
10 of the 21 essential skills of a call centre supervisor are already essential for a contact centre supervisor — about 48% of the job, before you learn anything new.
These numbers compare two occupations, not you and a job. What you personally already cover depends on what you have actually done.
- 10
- skills carry over
- 11
- would be new
- 48%
- of the target job covered
- 21
- essential skills of a call centre supervisor
What a call centre supervisor does
Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
What carries over
10 skillsEssential in both jobs. This is the part of the move you have already made.
What would be new
11 skillsEssential for a call centre supervisor and not for a contact centre supervisor. Note that the taxonomy describes activities rather than tools, so some of these may be things you already do under a different name.
Other moves from contact centre supervisor
1 roles- contact centre manager11 skills in common
← contact centre supervisorcall centre supervisor →The other way round
No account needed to start
How far are you from being a call centre supervisor?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.