rooms division manager
Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.
Also called: rooms and reservations manager, reception manager, front office manager, front desk manager, reservations manager, director of rooms, head receptionist, rooms manager
- 21
- essential skills
- 13
- optional skills
- 8
- related roles
- 1411
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- housekeeping supervisorWhat changes?13 skills in common
- camping ground managerWhat changes?11 skills in common
- accommodation manager7 skills in common
- bed and breakfast operator7 skills in common
- head chef6 skills in common
- hospitality revenue manager6 skills in common
- laundry and dry cleaning manager6 skills in common
- restaurant manager6 skills in common
Essential skills
21- assess cleanliness of areas
- assist at check-in
- comply with food safety and hygiene
- coordinate activities across hospitality rooms division
- coordinate redecoration of hospitality establishment
- develop working procedures
- ensure cross-department cooperation
- forecast occupancy demand
- handle customer complaints
- maintain customer service
- manage budgets
- manage front operations
- manage health and safety standards
- manage hospitality revenue
- manage inspections of equipment
- manage maintenance operations
- manage staff
- monitor financial accounts
- plan shifts of employees
- present reports
- train reception staff
Optional skills
13- carry out end of day accounts
- deal with arrivals in accommodation
- deal with departures in accommodation
- evaluate employees
- greet guests
- identify customer's needs
- maintain customer records
- monitor check-out point
- monitor work for special events
- process booking
- process reservations
- supervise housekeeping operations
- train employees
Definition and skills from ESCO, published by the European Commission. Source concept
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How close are you to being a rooms division manager?
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