receptionist
Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Also called: receiving clerk, office receptionist, front desk agent, front desk receptionist, secretary, company secretary, corporate receptionist, receiving secretary
- 13
- essential skills
- 22
- optional skills
- 8
- related roles
- 4226
- ISCO-08 group
Where you can go from here
8 rolesOccupations sharing the most essential skills with this one. The number is a count, not an opinion.
- secretary6 skills in common
- front line medical receptionist5 skills in common
- office clerk5 skills in common
- administrative assistant4 skills in common
- property assistant4 skills in common
- customer contact centre information clerk3 skills in common
- family support worker3 skills in common
- pharmacy technician3 skills in common
Essential skills
13- adhere to organisational guidelines
- administer appointments
- communicate by telephone
- communicate verbal instructions
- communicate with customers
- company policies
- customer service
- disseminate internal communications
- disseminate messages to people
- greet guests
- maintain logbooks
- maintain reception area
- use microsoft office
Optional skills
22- accounting techniques
- assist at check-in
- check tickets at venue entry
- deliver correspondence
- develop documentation in accordance with legal requirements
- file documents
- handle customer complaints
- handle mail
- handle petty cash
- issue sales invoices
- keep personal administration
- maintain correspondence records
- office administration
- organise facilities for office personnel
- process booking
- process data
- process payments
- register visitors
- respond to customers' inquiries
- screen clients
- use different communication channels
- use office systems
Definition and skills from ESCO, published by the European Commission. Source concept
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How close are you to being a receptionist?
MyNodes reads your CV once, maps it to this same taxonomy, and shows you which roles you are already closest to and the few skills that would open the most doors. The file is deleted as soon as it has been read.