train staff on call quality assurance
Educate and train a staff of call centre agents, supervisors and managers in the Quality Assurance (QA) process.
Also called: teach staff on call quality assurance, educate staff on call quality assurance, instruct staff on call quality assurance, training staff on call quality assurance, upskill staff on call quality assurance
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2Definition from ESCO, published by the European Commission. Source concept
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