establish an ICT customer support process
Create a series of customer ICT service activities before, during and after a request. Ensure an adequate response or action, enhance the level of customer satisfaction and accumulate ICT product or service feedback.
Also called: create an ICT customer support process, design an ICT customer support process, build an ICT customer support process, implement an ICT customer support process, develop an ICT customer support process
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1Definition from ESCO, published by the European Commission. Source concept
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